At Paint Booth Man, we take pride in supplying high-quality paint booth filtration products, including intake pads, exhaust rolls, ceiling diffusion media, and accessories. We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

 

You may request a return within 30 days of receiving your order.

 

Items returned after 30 days from the delivery date are not eligible for a refund or store credit.

 

To be eligible for a return, items must meet the following criteria:

 

Unused & Uninstalled: Filters must be in brand-new, unused condition and never installed or exposed to overspray, dust, or shop contaminants.

 

Original Packaging: Items must be returned in their original, undamaged product packaging or original case boxes.

 

Proof of Purchase: All returns require an original order number or invoice.

 

The following items cannot be returned or refunded:

 

Custom Cut Filters & Non-Standard Sizes: Any filter media cut to custom dimensions or special-ordered for specific non-standard booth configurations.

 

Used or Partially Used Cases: Opened rolls, partial case quantities, or installed filters.

 

Clearance or Final Sale Items: Items explicitly marked as non-returnable or clearance at the time of purchase.

 

Restocking Fee: Returns for reasons other than seller error or defective goods are subject to a 15% restocking fee to cover handling, inspection, and repackaging.

 

Return Shipping Costs: Customers are responsible for paying all return shipping and freight charges. Initial shipping/freight fees paid on the original order are non-refundable.

 

Recommended Carrier Service: We strongly recommend using a trackable shipping service or purchasing shipping insurance. Paint Booth Man is not responsible for items lost or damaged in transit back to our facility.

 

We inspect shipments carefully, but we know transit damage can happen:

 

Freight & Freight Delivery Claims: For palletized or freight shipments, please inspect the shipment before signing the delivery receipt. Note any visible box damage or missing items directly on the carrier’s Bill of Lading (BOL).

 

Reporting Timeframe: If your shipment arrives damaged, defective, or contains the wrong products, notify us within 48 hours of delivery.

 

How to Report: Email [Insert Contact Email] with your Order Number, photos of the outer shipping packaging, damaged items, and shipping label.

 

Replacement / Resolution: For verified damaged or incorrect shipments, Paint Booth Man will provide a return label or replacement at no additional cost to you.

 

Inspection: Once your return is received and inspected at our warehouse, we will send an email confirming receipt and notifying you whether the return has been approved or rejected.

 

Processing Time: Approved refunds are processed back to your original method of payment (Credit Card / eCheck) within 5–7 business days.

 

Billing Statement: Depending on your credit card issuer or bank, it may take an additional 2–10 business days for the credit to officially post to your statement.

 

Submit a Request: Contact our customer support team at [Insert Contact Email] or call [Insert Phone Number].

 

Provide Order Details: Include your Order Number, the specific filter items/quantities you wish to return, and the reason for return.

 

Receive RMA & Instructions: If eligible, we will issue a Return Merchandise Authorization (RMA) number and the correct warehouse return address. Do not send items back without an RMA number, as unapproved shipments may be refused.

 

Pack & Ship: Securely pack the items in their original box with your RMA number clearly written on the outside of the carton.

 

Questions?

If you have any questions regarding our Refund and Returns Policy, please reach out to us:

 

Paint Booth Man Support

 

Website: www.paintboothman.com

 

Email: sales@paintboothman.com

 

Phone: (904) 514-8332